Frequently Asked Questions


 

How do I place an order?
Browse through our products and collections online. By adding to cart (see icon in top right corner) you can check out and pay with any major debit or credit card. 

Where are your pieces manufactured?
Our jewelry is made in Italy. 

How will I know if your received my order? 
Upon completed purchase you will receive a confirmation email. Note that some email providers may have spam filters that prevent this email from getting to your inbox. If you have not received confirmation of your order, please email contact us

I made a mistake, can I add to or cancel my order?
We process orders quickly, but if you contact us within 24 hours we will do our best to modify or cancel it. 

Can I get my order shipped outside the USA? 
Yes, we allow shipping to a number of international destinations. These destinations will be available in our check-out process or you can contact us directly for further information. 

What are the delivery rates?
We offer free ground shipping to US addresses. For all shipping rates, please see our Shipping page. 

What do I do if I have an issue with my received order?
Simply email us with your name, order ID and issue: info@celeandclio.com 

How do I return items?
Please see our Shipping and Returns page or contact us on info@celeandclio.com and we will advise you.

When will my jewelry be delivered?
Delivery time depends on the shipping option you selected during check out. Our team will strive to handle and ship your order within 24 hours of received order. For most orders we use UPS Ground shipping, which typically takes 3 business days. All orders are tracked and if you suspect that your order is lost or delayed you can contact us directly for more information. 

Can I see the collection in person? 
In certain locations you will be able to attend our trunk shows and view our jewelry in select luxury boutiques. For the most up to date trunk show and display information, please subscribe to our emails or view our blog. 

Do you support any charities? 
Yes, we are proud to partner with some phenomenal charities. We believe in giving back and for the most up to date information, please subscribe to our emails or view our blog. We are currently working with Walkabout Foundation (www.walkaboutfoundation.org).  

Who is behind this business? 
Lucia Ferrer is the Founder and lead designer. For further information read our story.